Customer Service Console view. Gif: Salesforce The field service industry has been talking for years about using IoT data from the field to deliver more proactive service and automate the ...

Now Salesforce is updating its Service Cloud, which caters to customer service agents and their managers. The company released its new Service Cloud Lightning Console and a new Service Wave ...

Salesforce Service Console. Screenshot: Salesforce The company is also using similar technology to provide response recommendations, which the agent can copy and paste into the chat to speed up ...

Salesforce is adding Internet of Things data to its Field Service Lightning product. The addition gives field service workers a unified view of CRM data and IOT data from within the Salesforce ...

Per Salesforce's usual M.O. for application upgrades, it sports faster set-up capabilities, productivity enhancements around the console function and a brand new mobile app for service agents.

Salesforce has ... and fast". Service Cloud Voice, the company said, unifies phone, digital channels, and CRM data in real-time, and in one centralised console. It offers a single console, instead ...

Salesforce is giving one of its major products ... This desktop interface, known officially as the Lightning Service Console, includes several other updates: The dashboard is now designed to ...

Salesforce.com has updated customer service tool Desk.com to include a new agent console, reporting engine and a mobile app. The new console is designed to provide customer service representatives ...

Salesforce wants to supercharge customer service workflows with artificial intelligence. Toward that end, the San Francisco company today revealed a slew of AI-driven features headed to Service ...