Salesforce Service Cloud is straightforward to set up and offers comprehensive omnichannel communications management, falling just short of market leaders in terms of its features and pricing.

Salesforce pricing starts at $25 per user, per month for its Sales Cloud, Service Cloud, and Marketing Cloud Engagement platforms, as well as the small business Starter Suite plan that offers ...

Salesforce's Agentforce for Field Service helps companies tackle scheduling, reporting, and on-site troubleshooting.

In addition, new agent assist features within the Service Cloud desktop will analyze tone of voice and audio cues for deeper customer sentiment understanding. Salesforce’s Agentforce ...

Agentforce reasons across client data — including audit logs and support history — from Sales Cloud, Service ... Salesforce applications should make their purchase decisions based upon ...

Cloud software company Salesforce Inc CRM ... out Hyperforce in Saudi Arabia through an alliance with Amazon Web Services. Salesforce is setting up a regional headquarters in Riyadh as part ...

Singapore Airlines partners with Salesforce to enhance AI-driven customer ... Additionally, SIA will leverage Einstein’s generative AI within Service Cloud to summarize past customer ...