Call-center software providers, including Genesys, Amazon Web Services and Five9, tout investments in natural language processing, a type of AI focused on empowering machines to understand how ...

Salesforce also announced Tuesday that it plans to unite its service-oriented products — Service Cloud, Commerce Cloud, and Marketing Cloud — under a new dashboard called Customer 360 that ...

On Tuesday, Amazon Web Services, the online retailer's massively profitable cloud computing arm, introduced AWS Connect — a new service that lets businesses set up their own call centers built ...

Salesforce launched an effort called Snap-ins, a new way to add capabilities for its Service Cloud such as two-way video chat and tap-to-call. The bit is that companies can deploy contextual ...

Salesforce.com, has extended its service and support product line with Service Cloud, a set of technologies integrating social media with traditional call center data.

Salesforce continues its Lightning Experience campaign -- its updated and enhanced CRM experience -- with today’s release of its next generation Service Cloud.