Salesforce's fast-growing Field Service platform saw some major ups and downs in the past few months in the wake of the COVID-19 outbreak, but the company is updating the platform with an eye on ...

Salesforce Inc. today is extending the features of its Service Cloud to better support field service workers like technicians, skilled tradespeople and service and repair technicians.

Salesforce’s Field Service platform meets FedRAMP High, IRS 1075, and DoD Impact Level 4 & Level 5 compliance requirements, ensuring complete control over information leaving the application ...

Salesforce is adding IoT Insights as a component within its Field Service Lightning product, combining IoT data with other relevant information for field service workers. Written by Stephanie ...

Gif: Salesforce. The field service industry has been talking for years about using IoT data from the field to deliver more proactive service and automate the customer service and repair process.

Salesforce’s Einstein GPT and Data Cloud are now available in beta in the Field Service app, giving field service workers access to artificial intelligence features such as real-time data ...

Customer relationship management software giant Salesforce.com Inc. said today it will buy ClickSoftware Technologies Ltd. for $1.35 billion in cash and stock. ClickSoftware sells what’s called ...

Choosing your first or next field service management (FSM) software can be daunting, especially as many of these systems require a huge investment in implementation time and cost. Two of the most ...

Throw away the clipboard. Salesforce's new cloud service lets field service workers do everything on a smartphone or tablet.

Salesforce Adds to Field Service. Salesforce today introduced four new capabilities for Field Service to help businesses equip their mobile workforces for the future, scale resources to handle more ...