Salesforce Inc. today is extending the features of its Service Cloud to better support field service workers like technicians, skilled tradespeople and service and repair technicians.

Customer relationship management software giant Salesforce.com Inc. said today it will buy ClickSoftware Technologies Ltd. for $1.35 billion in cash and stock. ClickSoftware sells what’s called ...

Gif: Salesforce. The field service industry has been talking for years about using IoT data from the field to deliver more proactive service and automate the customer service and repair process.

Throw away the clipboard. Salesforce's new cloud service lets field service workers do everything on a smartphone or tablet.

Salesforce launched a series of AI- and automation-powered updates to its sales, marketing, and field service tools during an event in April 2022. TechCrunch Desktop Logo TechCrunch Mobile Logo Latest ...

Field Service Lightning, which competes with IoT management solutions like GE’s ServiceMax, has been Salesforce’s fastest-growing offering through its first three years, according to CNBC.

Salesforce is adding IoT Insights as a component within its Field Service Lightning product, combining IoT data with other relevant information for field service workers. Written by Stephanie ...

Choosing your first or next field service management (FSM) software can be daunting, especially as many of these systems require a huge investment in implementation time and cost. Two of the most ...

Salesforce's fast-growing Field Service platform saw some major ups and downs in the past few months in the wake of the COVID-19 outbreak, but the company is updating the platform with an eye on ...

For some time now, Salesforce has been making a push into adjacent areas to customer relationship management (CRM) such as field service. Salesforce this week is now making good on a promise to apply ...