Salesforce's fast-growing Field Service platform saw some major ups and downs in the past few months in the wake of the COVID-19 outbreak, but the company is updating the platform with an eye on ...

Many of the new features will help field service teams cope with the new demands arising a result of the COVID-19 pandemic, says Paul Whitelam, Senior Director of Product Strategy, Field Service at ...

Salesforce says its addition of Einstein GPT into the Field Service app can help workers more efficiently communicate with their contact center, save time taking notes and generate service reports.