News

Salesforce changes Slack API terms to block bulk data access for LLMs
Salesforce’s Slack platform has changed its API terms of service to stop organizations from using Large Language Models (LLMs ...
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Salesforce Reveals Price Raises, New Payment Packages Amid AI Investments
Salesforce plans to increase list prices for Enterprise and Unlimited editions of its Sales Cloud, Service Cloud, Field ...
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Salesforce Challenges the Principle That Customers Control Their Data
At a Salesforce conference for its customers on Wednesday, Chief Marketing Officer Ariel Kelman showed a slide during a ...
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Salesforce study warns against rushing LLMs into CRM workflows without guardrails
Salesforce’s CRMArena-Pro test reveals state-of-the-art models—including GPT-4o—fail to meet critical enterprise needs in CRM ...
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Will Salesforce’s $8bn Informatica deal give the company a lead on agentic AI?
Salesforce’s Informatica acquisition demonstrates how critical data management is to the rapid growth trajectory of agentic ...
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Salesforce CEO Says $8B Informatica Buy Will Create ‘Most Complete’ AI Data Platform In The Industry
Salesforce plans to merge Informatica’s metadata with Salesforce’s unified data model, to empower AI agents to interpret, connect, and act on enterprise data with meaningful context.