Using this combined dataset, account managers will be able to identify ... the resolution process. Finally, Salesforce revealed new data- and AI-powered features in Consumer Goods Cloud Einstein ...

SAN FRANCISCO, Dec. 14, 2023 — Salesforce ... data-backed resolution suggestions. And, the new integration of source citations enhance the customer service team’s confidence in the AI-generated ...

At a Salesforce conference for its customers on Wednesday, Chief Marketing Officer Ariel Kelman showed a slide during a ...

Acxiom, the connected data and technology foundation for the world’s leading brands, today announced RafterOne is now part of the Acxiom Salesforce Practice. This integration combines Acxiom's ...

The addition of Data Cloud is also expected to strengthen security and compliance measures, allowing organizations to identify and address vulnerabilities without exposing live systems to potential ...

This summer, Salesforce will allow users to set dynamic data masking policies in its Data Cloud offer ... and the ability to automatically identify high-risk users for fast compliance.

Salesforce Industry Cloud has 20+ config risks exposing sensitive data; customers must fix most issues to avoid compliance ...

It can also help to identify coverage gaps in customer ... For instance, the platform’s integrated AI can leverage data from the Salesforce Data Cloud to build up more compelling profiles ...

Salesforce announced Tuesday it will acquire cloud data management firm Informatica in a cash-and-debt deal valued at $8 billion to strengthen its artificial intelligence strategy. According to CNBC, ...