Salesforce’s AI customer service bots can then be trained to recognize whenever a customer contacts them about this issue, and direct them to a self-help article that answers their questions ...

Salesforce Chairman Marc Benioff, shown at a 2019 news conference, is among those investing in call centers to improve customer service and bolster brand loyalty at a time when businesses are ...

Salesforce has introduced new service and marketing cloud features that humanize the customer experience with new AI-powered conversational intelligence. These technologies help service teams and ...

Customer service interactions were already moving online pre-pandemic. Salesforce has redesigned its tools to meet shifting customer needs. Salesforce Service Cloud will help customers adapt as ...

Case #2: improving customer service in the financial sector. A financial institution used Salesforce to enhance its customer service. Through an integrated CRM platform, ...

Salesforce CEO Marc Benioff revealed that AI now manages 85% of customer service and generates 25% of new code at the company ...

Salesforce Service Cloud is a blended, omnichannel customer service and support platform that can be integrated with a CRM or used with your existing customer database. While it can support ...

Salesforce today introduced new generative AI workflow tools for Sales Cloud and Service Cloud during its presentation at World Tour London.The new capabilities — Sales GPT and Service GPT ...

At its Dreamforce conference in San Francisco today, customer relationship management software company Salesforce announced the launch of LiveMessage, a feature of the existing Service Cloud ...

Salesforce has made its latest push into the AI space with Agentforce — a platform for deploying generative AI in areas such as customer support, service, sales, or marketing. It will be ...

Service Cloud is one of the Salesforce tools that now leverages Slack-- in this case, for a "swarming" capability that brings together all of the right experts to solve customer problems quickly.

Singapore Airlines partners with Salesforce to enhance AI-driven customer service. The collaboration focuses on AI-powered automation, data integration, and personalized support.