"The ITIL Problem Management Practitioner Course is aimed at arming delegates with the tools to proactively analyse and avoid problems," says David Anderson, MD of Foster-Melliar. "It ...

Additionally, ITIL covers the entire lifecycle of IT services, from strategy and design to transition and operation. It includes practices such as incident management, problem management ...

His approaches to incident and problem management, powered by IT Service Intelligence (ITSI), are nothing short of revolutionary. Beyond ITIL: A New Paradigm in Incident and Problem Management ...

According to Service-now.com, its product comprises a set of tightly integrated applications built on ITIL tenets including: incident, problem, change, release, and configuration management.

Defined as an ITIL service support process, it has an ISO complement in case of security incidents as well as a COBIT delivery and support chapter. Problem management. The COBIT delivery and ...

Revolutionizing IT Operations: ITIL Expert Maurice Kamgaing Unveils Cutting-Edge Approaches to Incident and Problem Management with IT Service Intelligence Is your data telling you what you need ...