Additionally, ITIL covers the entire lifecycle of IT services, from strategy and design to transition and operation. It includes practices such as incident management, problem management ...

Using those best practices, companies found that they were able to improve and standardize their data ... different [ITIL] processes,” she says. “You could be in problem management but want ...

problem management and change management are the most commonly implemented. If an organization expands the guidance of ITIL, service asset and configuration management, release and deployment ...

Opsware on Tuesday outlined the service-driven focus of ITIL ... management of IT service lifecycles. Sanjay Anne, principal marketing manager at Opsware, advised IT managers on the importance of ...