When you're the owner of a BT Smart ... Hub. Open a web browser window and follow the on-screen help wizard to get connected again. For BT Home Hub 3 owners, press the Restart button to exit power ...

As for why you should upgrade, the BT Smart Hub 2 monitors your connection and reboots if there's a problem, works through an app to monitor performance, provides 7 antennas to maximise power ...