Engaged employees deliver better customer service. Companies in the top 25% of employee engagement have 10% higher customer ...

The Consumer Price Index for October 2021 rose 6.2 percent, the largest annual increase in about 30 years, meaning businesses will need to address customer service gaps and provide stellar ...

In fact, gracefully handling a bad review can turn a customer’s negative experience into a positive one and demonstrate to other customers that you are dedicated to providing quality service. 4 ...

Poor customer service can have a big effect on a business’s ability to succeed. And while a smile and a helpful attitude can go a long way toward creating a positive experience for a customer, ...

The customer experience has taken a nosedive in recent years, and many people are so angered by poor customer service they are seeking revenge.. A new study found that consumer complaints are up ...

Companies renowned for poor customer service are usually also renowned for low employee ratings. You can’t expect world-class customer service if you don’t take world-class care of your employees.

It was a terrible year for customer service. As a result, ... 2022 was a year of poor customer service, which in turn has created poor experiences; there’s no separating the two.

Thank you for Peter Jensen’s rant about poor customer service (“Peter Jensen: Let’s put corporate America’s lousy customer service on hold,” July 18). We all can ident… ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong. Inc. Power Partner Awards Deadline This Friday, July 25! Apply Now ...

It being the height of summer, it is hardly surprising that travel is on the minds of many, although we are not convinced ...

Post office delivers poor customer service. The outgoing mailbox where we pick up our mail was damaged. After not receiving any mail for two weeks, my wife went to the Sandy Creek office to inquire.