The agency that administers benefits is cutting staff and restricting services as part of a Department of Government ...

I have lost count of the number of people I have met in Malaysia who had experienced poor customer service after buying a defective item. Regardless of whether it’s a washing machine ...

Abdellatif Jouahri, governor of Bank Al-Maghrib (BAM), has raised concerns about deteriorating customer service in Moroccan commercial banks, citing a surge in complaints from clients dissatisfied ...

The survey of 5,000 Indian consumers and 204 customer service agents paints ... Indian consumers are not hesitant to act when faced with poor service: 89% said they would switch to another brand ...

With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, AI-led transformation can unlock significant commercial potential; but customers ...

Customer service remains poor in the broadband sector In our most recent research into customer service, an online survey of 5,246 UK adults, we found that a third (33%) of adults have contacted their ...

Responding to Bhogle’s tweet, IndiGo acknowledged the inconvenience, attributing the delay to its team assisting wheelchair ...