However, aside from business-centric metrics such as sales, profit, and ROI that we are all familiar with, another set of KPIs can measure your most important asset of all: customer satisfaction.

Measuring the pulse of the customer and problems experienced with their current wireless service is critical in improving a carrier’s bottom line. Most critical is the correlation with improved ...

In today's dynamic B2B landscape, in which interactions have evolved from transactional exchanges to meaningful engagements, measuring brand love has emerged as a strategic imperative. That concept of ...

The J.D. Power North America Rental Car Satisfaction Study SM measures customer satisfaction with the entire airport ... Power data to better understand their competitive position and Measure ...

Luxury homebuilder Mulberry Homes has won two prestigious awards from In-house Research Ltd, in recognition of its commitment ...

Chick-fil-A, which relied nearly completely on drive-thrus during much of the pandemic, still leads the U.S. restaurant industry in an important metric, according to a new survey. For the seventh ...