Loyalty programs that prioritize personalization, flexibility and seamless experiences are strategic tools for building ...

Consider this surprising statistic from our annual customer service research: 46% of U.S. consumers are willing to pay more ...

Travel loyalty programs are ubiquitous. The Experience Economy is booming; and, Gen Z is seeking to "earn and burn" their ...

As social media grows in popularity, so do the opportunities for businesses to promote their products and services on a ...

Nisqually Markets launched its new loyalty mobile application that features customer rewards, subscriptions and more, Liquid ...

Loyalty is more than a price tag, as evidenced by our local not deterring us with inflated $7 happy hour schooners.

For example, millennials are driven by personalization and convenience, and are more likely to appreciate digital touchpoints such as seamless online shopping, ...

From deals and omnichannel marketing to gamification and promotional offers, here are several proven customer retention ...