The shift in government over the past half-decade to embrace IT service management (ITSM) rests on a more foundational layer: ITIL, originally an acronym for Information Technology Infrastructure ...

With the excitement of a new version of ITIL (IT infrastructure library), there should be a resurgence of interest in ITSM (IT service management ... updates to the framework in 2001, 2007 ...

IT Infrastructure Library (ITIL) is an IT service management framework that helps businesses ... Google for examples of service management diagrams. These diagrams helped him relate what he ...

CIOs have a new mandate from CEOs: Accelerate innovation and growth as a business-driven thought leader rather than a caretaker of technology. This paradigm shift requires changes in how IT teams ...