The COBIT delivery and support chapter defines incident and problem management processes that complement the ITIL problem management process. Change, configuration, and release management.

Formal processes such as incident management, problem ... are also ITIL processes. If implemented properly these strategic processes can be integrated into the rest of the process framework ...

ITIL 4 in AI-driven service management AI is transformative technology ... For example, brokerage firm Pershing reduced its incident response time by 50% in the first year after restructuring ...