Incident management. Defined as an ITIL service support process, it has an ISO complement in case of security incidents as well as a COBIT delivery and support chapter. Problem management.

Foster-Melliar. Since 1994, Foster-Melliar, a wholly owned subsidiary of black-owned Simeka BSG Limited, has been the leading local provider and pioneer of ITIL(r), IT Service Management in South ...

Predictive monitoring for incident and problem management, identifying and even resolving potential issues before they escalate. Automating tasks for the IT service desk, such as categorizing ...

With the excitement of a new version of ITIL (IT infrastructure library), there should be a resurgence of interest in ITSM (IT service management) as well.

The state of Michigan’s gradual rollout of ITIL’s best practices has eased growing pains. How do you convince your network and IT professionals to adopt “best practices” when they think ...