A competency-based ITIL maturity model can successfully reduce the risks of traditional approaches, which often require a full contract renegotiation with outsourced vendors.

When a company decides to embrace the ITIL best-practices framework, it's difficult to know where to begin, because there are so many ITIL processes. Many successful adopters start small, with ...

Built on a process-model view of controlling and managing operations, ITIL addresses the structure and skill requirements for an IT organization by presenting a comprehensive set of management ...

They're doing something very much like ITIL incident management, ITIL change management, or ITIL problem management within the business of delivering the service to their customers.

SolarWinds, the provider of simple, powerful, secure observability and IT management software, is debuting an innovative consultative offering designed to empower organizations to achieve successful ...

The COBIT delivery and support chapter defines incident and problem management processes that complement the ITIL problem management process. Change, configuration, and release management.

IT financial management may not be the most exciting aspect of technology, but failing to address it could result in desire consequences, blogs Stephen Mann.

While still in the early phase of adopting ITIL, Lockheed Martin EIS supports the Lockheed Martin Enterprise Service Desk, incident management and problem management functions via ITIL, she says.