So ITIL is based on best practices developed and refined by many people at many businesses in many different sectors. In other words, the problems have been looked at from every angle possible.

Foster-Melliar. Since 1994, Foster-Melliar, a wholly owned subsidiary of black-owned Simeka BSG Limited, has been the leading local provider and pioneer of ITIL(r), IT Service Management in South ...

ITIL, a customizable framework, provides guidelines to help IT departments coordinate their processes and deliver the best IT service—for instance, quick problem resolution. ITIL typically ...