Awaken Scripting is now available with Genesys Cloud, the all-in-one public cloud contact center platform and also is integrated with all Genesys Engage platforms. Awaken Scripting manages and ...

The company’s flagship product, Genesys Cloud, previously known ... on the features you need. For example, the entry-level plan does not include graphical scripting or the ability to customize ...

SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced it was recognized as a Leader in The Forrester Wave™: Contact-Center-As-A ...

Awaken Scripting is now available with Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform that helps organizations provide better experiences to ...

REDMOND, Wash., and SAN FRANCISCO — Jan. 23, 2020 — Microsoft Corp. and Genesys have expanded their partnership to provide enterprises with a new cloud service for contact centers that enables them to ...

SAN FRANCISCO & COLORADO SPRINGS, Colo.--(BUSINESS WIRE)--Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, and TeKnowledge, a global company providing expert technology ...

SAN FRANCISCO--(BUSINESS WIRE)-- Genesys®, a global cloud leader in AI-powered experience orchestration, today announced an expanded collaboration with Salesforce (NYSE: CRM), the #1 AI CRM ...

California-based contact centre solutions provider Genesys has expanded its horizons beyond the call centre with the launch of an AI-powered employee engagement system called Genesys Cloud EX.