The clarification came after a customer reached out via social media, puzzled by the receipt of a new sort code and bank account number ... linked to your mortgage direct debit.

After being sent a new sort code and account number, one confused customer contacted Nationwide, asking: "I noticed at the weekend that my loyalty account isn't called a loyalty account any more ...

They were confused as they had been sent a new sort code and bank account number. They also asked ... into the account used to pay your mortgage direct debit. These payments should arrive ...