Salesforce Inc. today is extending the features of its Service Cloud to better support field service workers like ... Proactive service with Salesforce’s Data Cloud provides a unified real ...

This has several ingredients, as Taksina Eammano, EVP & GM Field Service at Salesforce ... data from on-site equipment or health monitoring devices, asset data and the history of past visits and ...

Today, timed with a conference out of Sydney, Australia, Salesforce ... other data sources is possible.” Elsewhere in the Salesforce portfolio, workers using the Salesforce Field Service App ...

The integration of IBM watsonx with Salesforce ... generation, field summarization and classification. Pre-configured prompt templates and copilot actions powered by IBM data and services will ...

Salesforce on Tuesday announced a series of updates to Field Service, its platform for dispatching and managing field service technicians. Field Service is one of Salesforce's fastest-growing ...

Salesforce also unveiled Asset Service Management and Contractual Management updates to its Field Service suite. Asset Service Management, which is powered by the company’s Data Cloud ...

And according to Salesforce ... they arrive for a service visit. Having all data easily accessible in one place and being able to collaborate with other experts while in the field helps to boost ...

If a person feels that they are being treated like a number, passed around to different people within the organization that lack the relevant data ... people, Salesforce Field Service’s modern ...

Paul Whitelam, SVP & GM of Field Service Management at Salesforce, highlights several trends affecting the industry that the announcements speak to, ranging from concerns around compliance and data ...

Salesforce to acquire Informatica for $8 billion to boost agentic AI, cloud data management, enterprise data market, CEO Marc ...