For example, a company selling health products might also provide content about ways to improve wellness. This could be through guides for exercise, nutrition and other tailored information. It's a ...

A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

For women married before 1986 who changed their last names, the REAL ID process has become downright ridiculous.

The General Command of Sharjah Police, represented by the General Directorate of Comprehensive Police Stations, has achieved ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

July 18, 2024 — Salesforce has announced Einstein Service Agent, Salesforce’s first fully autonomous AI agent. Einstein Service Agent makes conventional chatbots obsolete with its ability to ...

Rocket CRM, a SaaS-based CRM technology platform designed for small and mid-sized businesses, has announced the full deployment of its new CRM automation system. This release is part of the company’s ...

Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive edge.

How to Improve Service Quality for a Repair Shop. When customers come to you with repair needs, they can be frustrated due to dealing with a defective or problematic issue of some sort. Regardless ...

At this year’s Enterprise Connect, Cisco rolled out new AI agents for Webex designed to improve customer service experiences.

Sprout Social has introduced new innovations to its Care by Sprout Social solution, which aim to enhance customer care on social media by enabling proactive, secure, and insights-driven engagement.

Levin also emphasizes that customer service is a skill that can be developed and is essential for creating a positive patient experience. Our conversation also touches on the unique nature of dental ...