The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...
It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...
USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...
AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.
6don MSN
President Donald Trump’s nominee to lead the troubled Social Security Administration told senators Tuesday that he would ...
By texting "info" to 47676, drivers will receive automated, location-specific information about the incident, anticipated ...
NICE (Nasdaq: NICE) and Deloitte Digital today announced an alliance developed to transform customer service by offering ...
Marc McCrery — vice president for customer experience at USPS — said that, coming out of the COVID pandemic, the agency was receiving up to 100 million calls and 13 million service requests.
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