Changing consumer expectations means loyalty is no longer about points or programs; it’s about how you build a relationship with a customer based on every single interaction they have with your ...

Customer expectations are evolving, and businesses must keep pace to stay competitive. The Customer Experience Africa Summit (CEM), hosted by Vuka Group ... is set to be a defining moment for the ...

Customers’ expectations are changing. Not in terms of how much they expect, because customer expectations have always been high—but in terms of what they expect. The defining measure of a ...

Headquartered in Redwood City, CA, Airkit.ai is a generative AI customer service platform that provides fully customizable, autonomous AI agents built to answer 90%+ of customer questions instantly.