The ombudsman also said that the DWP’s complaint handling did not lead to all the injustices claimed. This follows on from stage one of the ombudsman’s investigation, which in 2021 found that between ...

Use the contact details provided in your benefit letters or visit the DWP Complaints Procedure page for guidance. If you're facing immediate financial need, you can apply for an advance.

The update from Labour Party ministers comes after a Department for Work and Pensions (DWP) Winter Fuel Allowance u-turn.