How Customer Service Helps Build a Strong Online Reputation. ... Your customer service staff should be confident and capable, and given a degree of freedom to make things right for the customer.

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

Op-ed: Why strong customer service is important to business. expand. Russell Richard is a public speaker and author of “Leadership: The View from Here." He is based in Houston.

In addition to dispelling conventional wisdom about customer service, the report found US and EMEA have different expectations: within strong vendor relationships, Americans and UK respondents ...

Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced its recognition as a Strong P ...

“I pride myself on customer service,” Molfetas said. “We go above and beyond. There are times when I’ll get a phone call at 9 or 10 p.m. and if I have to run down and meet somebody, I will.

TROY, Mich.: 13 March 2025 — Customer satisfaction with the dealer service experience remains strong for a second consecutive year, yet long wait times for appointments, communication shortfalls and ...

T-Mobile came out on top in J.D. Power's 2023 Wireless Customer Care Survey, which ranked the wireless carriers on their customer service.