After five years of working long nights as a truck driver, Julius Mosley wanted a change. He found driving unfulfilling, and ...

Working in the customer service department involves several tasks that need to be performed exceptionally. These could include answering inbound calls, figuring out the answer to a client's ...

I know you're trying to help me, but I want to tell you what happened,'" says dos Santos. Then, calmly explain the issue. You want the customer service representative to empathize with your situation.

KEANE: A big tip from dos Santos - make the customer service representative your ally. You want to signal to the rep you're separating them from the problem. DOS SANTOS: ...