The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Good customer service is important, as customers who are satisfied with their purchase and the customer service they have received are more likely to become regular customers. When customers post ...

Jodi Daniels is a privacy consultant and Founder/CEO of Red Clover Advisors, one of the few Women’s Business Enterprises focused on privacy. Like most technologies, AI is a double-edged sword.

The Bank’s high score of 73 reflects its passion and commitment to delivering exceptional customer service to its clients through a high-touch, single point of contact business model.

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

A new report reveals Indian consumers spent 15 billion hours waiting for customer service in 2024, despite AI advancements.

Cleo releases its 2025 Global Supply Chain Executive Report, revealing that rising customer expectations are driving supply ...

Indian consumers spent over 15 billion hours last year waiting to lodge customer service complaints, said ServiceNow Customer ...

In today’s fast-paced business environment, customer satisfaction is paramount.Companies strive to deliver exceptional service, maintain strong relationships with their clients, and ensure that their ...