Exceptional customer service goes beyond simply meeting expectations; it involves building meaningful connections with customers, anticipating their needs and delivering personalized experiences ...

The Covid-19 pandemic has changed how consumers approach their retail experience, and these raised expectations show no sign of lowering as vaccine rollout continues.

High customer expectations means that service organizations must empower their employees with a wide range of both hard and soft skills, and given high turnover rates, training is also important ...

World-class customer service is now an expectation from end-user consumers who have gotten used to clicking a button, ordering it now and having it at their doorstep tomorrow — or in some cases ...

In contrast, 78% of consumers would switch brands following a bad customer experience. More than one-third of consumers have higher customer experience expectations than last year.

B2B customer expectations for a rich virtual experience are informed by their experience as consumers, the report notes, which makes embracing customer service best-practices a no-brainer. Here are a ...

Featuring the world’s #1 cloud native customer experience platform, CXone, NiCE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center — and beyond.

Of the U.S. consumers aged 18 to 75 who prefer to use digital channels to contact a company, over one-third (34 percent) say their service expectations have levelled up – an increase of 16 ...

Communicating Clearly Handling Difficult Customers Balancing Expectations Series 2: CWRU Customer Service Supervisor Training While Series 1 focuses on individual customer service, Series 2 is geared ...

Rising Customer Expectations Makes “Exceptional” the New Service Baseline New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies say customer service ...

It takes one bad service experience to reduce the loyalty of 68% of customers, with only 14% strongly agreeing that retailers are giving the best customer experience possible, the findings indicate.