We have all experienced frustrating customer service at some point, whether it is with Verizon, T-Mobile or AT&T. But just ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with ...

Atento Luxco 1 ("Atento" or the "Company"), one of the largest global providers of customer relationship management and ...

Employees said reasons for termination were often vague — including minor attendance lapses, past customer interactions, or ...