Microsoft is addressing legacy data silos and advancing digital transformation with a combined two-in-one product, Dynamics 365. The new solution, scheduled for release this fall, pulls together ...

Microsoft launched a new Microsoft Dynamics 365 Copilot, featuring AI-powered assistance across business functions in the arena of customer relationship management (CRM), sales, enterprise ...

Microsoft has updated Dynamics 365 Customer Service with a first-party voice channel, as well as AI-powered features and capabilities. Skip to main content. Events Video Special Issues Jobs ...

Microsoft Dynamics 365 CRM is a robust, AI-powered customer relationship management platform designed to elevate customer service operations and enhance overall business efficiency. By seamlessly ...

A year ago, the company introduced its first Dynamics 365 AI solutions and today it’s expanding this portfolio with the launch of three new products: Dynamics 365 AI for Sales, Customer Service ...

Reflecting Alex Konrad’s report here on Forbes, Microsoft Dynamics 365 is essentially a piece of software that aims to unify both current CRM and ERP cloud solutions into one cloud service with ...

At that time, Microsoft combined Dynamics CRM Online Professional with Office 365 Plan E3 and Power BI, the company's business analytics service and made that bundle available for $65 per user per ...

Microsoft's coming Dynamics 365 ERP/CRM service has something called the 'Common Data Model' at its core. Here's more on what CDM is and why it matters.