For years, the emphasis in retail staff development centered around product knowledge and point-of-sale systems. While those ...

Employers value communication skills since they foster ... and viewpoints that differ from your own. Example: “As a customer service representative at X Company, I was praised for my ability ...

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.

Personalizing customer communications Another SAS client based ... One Asian investment firm gave its customer service representatives access to SAS analytics about which investment products ...

Figuring out how to get support as a customer can be challenging. But with Chime — a fintech company that offers banking services purely online — contacting customer service is straightforward.

It is through communication that we convey our thoughts, feelings, and connection to one another. Developing good communication skills is critical for successful relationships, whether parent, child, ...