Maintaining good customer relationships without setting up potential problems, such as customers taking advantage of the relationship, requires a combination of strong people skills and firm handling.

Customer relationship management consultants provide independent advice on solutions for managing customer service and customer relationships. Their aim is to help clients improve customer ...

Using Customer Relationship Management to Grow Your Business CRM software makes it easier for businesses to manage their customer base. This software aggregates information into one convenient ...

According to Gartner, CRM software totaled $26.3 billion in 2015 and predicts that that figure will continue to rise through 2018. At its core, customer relationship management is simple.

Improving the customer experience is crucial to business success. Learn how to build positive customer relationships and keep your customers long-term.

Lynette Ryals, Making Customer Relationship Management Work: The Measurement and Profitable Management of Customer Relationships, Journal of Marketing, Vol. 69, No. 4 (Oct., 2005), pp. 252-261 ...

Simon Severino is the CEO of Strategy Sprints™. Author of "Strategy Sprints", global speaker on Agile Strategy and Agile Sales. Customer relationship management (CRM) is important in any ...

HubSpot defines a CRM object as “the different types of relationships and processes your business has,” common ones being contacts, companies, deals, tickets, or custom objects companies create.

DECISIONLINK DELIVERS WORLD’S FIRST CUSTOMER VALUE MANAGEMENT PLATFORM - VALUECLOUD® - TO TAKE CUSTOMER RELATIONSHIPS TO THE NEXT LEVEL The ValueCloud® garners new industry category ...

Your customers are your most important asset, which is what makes selecting a CRM such a critical choice. Here's what you need to know to choose a winner.