Customer relationship management consultants provide independent advice on solutions for managing customer service and customer relationships. Their aim is to help clients improve customer ...

Personalized, relationship-driven engagement is becoming a key strategy for brands aiming to build meaningful, long-term relationships with their customers.

According to Gartner, CRM software totaled $26.3 billion in 2015 and predicts that that figure will continue to rise through 2018. At its core, customer relationship management is simple.

Improving the customer experience is crucial to business success. Learn how to build positive customer relationships and keep your customers long-term.

HubSpot defines a CRM object as “the different types of relationships and processes your business has,” common ones being contacts, companies, deals, tickets, or custom objects companies create.

Lynette Ryals, Making Customer Relationship Management Work: The Measurement and Profitable Management of Customer Relationships, Journal of Marketing, Vol. 69, No. 4 (Oct., 2005), pp. 252-261 ...

DECISIONLINK DELIVERS WORLD’S FIRST CUSTOMER VALUE MANAGEMENT PLATFORM - VALUECLOUD® - TO TAKE CUSTOMER RELATIONSHIPS TO THE NEXT LEVEL The ValueCloud® garners new industry category ...

Customer relationship management (CRM) refers to a strategy to better understand customers and their needs so that a company can have the best interactions possible with them. A CRM system ...

Your customers are your most important asset, which is what makes selecting a CRM such a critical choice. Here's what you need to know to choose a winner.

ServiceNow Inc. today introduced a new customer relationship management platform and two tools that will make it easier for customers to use artificial intelligence agents. The software maker ...

My professional relationships have often made a difference in building various paths to monetary gain. Customer value management is one way to enhance and expand your professional relationships.