As companies continue their embrace of partnerships to gain a competitive edge, ecosystem management, with a focus on customer experience, must become a top priority.

When Forrester first introduced the Customer Experience (CX) Ecosystem concept three years ago, we found that companies’ attempts to innovate their CX were limited by tunnel vision. They couldn ...

The 8x8 Technology Partner Ecosystem transforms customer experience and engagement by democratizing seamless, next-generation, native integrations for organizations of all sizes without requiring ...

Customer Ecosystem Dynamics: Customer ecosystems are not just theoretical concepts; they have practical implications. For instance, they experience network effects, where the value of a product or ...

Over time, organizations that invest in customer experience thrive. Qualtrics reports companies with top CX ratings outpaced their peers’ stock performance from 2019 to 2022, and doubled their ...

CDPs illuminated once-dark corners of the customer experience ecosystem, driving adoption across a wide range of technologies. Identity resolution.

1. Know the customer. Companies can’t create a great customer experience if they don’t know who their customers are. Enterprises must conduct thorough research to determine their specific ...

Techsommet AI In Contact Center Virtual Summit SPONSORS AI is no longer a futuristic concept—it’s the engine behind next-gen customer experiences. This summit is about making that future ...

NEW YORK, Nov. 28, 2017 (GLOBE NEWSWIRE) -- James Wright, an expert in customer experience, joins Bain & Company as Executive Vice President, Experience Innovation. In this role, Wright will work ...

Revolutionizing Customer Experience: TechSommet’s ‘AI in Contact Center’ Virtual Summit Returns on May 21, 2025 ...