As companies continue their embrace of partnerships to gain a competitive edge, ecosystem management, with a focus on customer experience, must become a top priority.

When Forrester first introduced the Customer Experience (CX) Ecosystem concept three years ago, we found that companies’ attempts to innovate their CX were limited by tunnel vision. They couldn ...

What's going to drive the digital customer experience conversation in 2023? Probably more of the same from 2022. ... Composable DXP Continues to Build Momentum as an Orchestration Ecosystem Evolves.

Customer Ecosystem Dynamics: Customer ecosystems are not just theoretical concepts; they have practical implications. For instance, they experience network effects, where the value of a product or ...

1. Know the customer. Companies can’t create a great customer experience if they don’t know who their customers are. Enterprises must conduct thorough research to determine their specific ...

The telecom industry is at an important crossroads as evolving consumer needs reshape the ecosystem of customer expectations. Most Innovative Companies Super-Early-Rate Deadline: This Friday, July ...

As we move toward autonomous systems and agentic AI becomes real, this kind of cross-functional alignment will unlock responsible, creative progress across the customer experience ecosystem.

CDPs illuminated once-dark corners of the customer experience ecosystem, driving adoption across a wide range of technologies. Identity resolution.

Celebrate the newly designate Customer Experience Day. Here's why this is an important, even business-critical thing to do. Inc. Power Partner Awards Deadline This Friday, July 25!