Like all investments, when establishing a customer zero program, CIOs should define clear success measures that are shared with partners in product development, sales, professional services ...

These programs let your best customers know that your company values them. At the end of the day, customer retention goes beyond keeping customers happy. It's about nurturing relationships that ...

Customer evaluation, or beta testing, is a well established mechanism in the software industry for involving customers in the product development process. Customer participants in a beta program ...

Another strategy to start building loyalty is to target first-time customers by providing an outstanding experience as soon ...

Key organizational development phases: It's important to stay ahead of your execution timeline to allow for hiring cycles to secure the right skills. Program governance: Customer experience programs ...

3. Genesys’ VOC Success With Customer Service Improvements. Musa Hanhan, Global Head of Customer Experience Design and NPS at Daly City, Calif-based Genesys, explained how their voice of the ...

Research from the Institute for Corporate Productivity (i4cp) shows that organizations with strong leadership development practices have high growth in customer satisfaction, market share, revenue ...

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud communications platform provider, today announced the launch of its 8x8 Customer Labs open beta program ...