Is there a silver lining to customer complaints? Yes, there is—in fact, smart business owners consider customer complaints ...

No matter how focused your business is on customer satisfaction, the occasional complaint is inevitable. Whether they occur in person at a physical store or through online channels, these ...

Customer complaints are inevitable. If you run a business that sells to the public no matter how great your goods or services are the old adage will eventually be proven true: You cannot please ...

As a business leader, it’s never easy to receive customer complaints. Sometimes the truth hurts, but it can also be valuable to the growth of a brand. Often, new opportunities for improvement ...