Based on their intuition of how human agents reason while responding to customers, researchers at Capital One developed a framework in which a team of expert AI agents, each with different expertise, ...

It offers a generic multi-agent conversation framework that integrates LLMs, tools, and humans, enabling them to collectively perform tasks autonomously or with human feedback.

As we’ve seen firsthand, what makes an LLM multi-agent simulation so powerful is the possibility of exploiting two unique features of GenAI—its anthropomorphism, or ability to mimic human ...

The AI agent assist and coaching solution can detect over 200 voice and behavioral signals in speech and can effectively recommend how to respond when key topics of conversation are discussed.