VMO2 unveiled its proprietary new AI tool designed to support customer service agents and improve issue resolution.

The telecom giant says it will also use Cohere’s AI technology internally to improve productivity and efficiency ...

This article includes expert opinions on how the rise of AI call centres are impacting graduates/entry job applicants from ...

Dozens of staff will leave the bank’s call centres after the rollout of a voice chatbot. It’s the first time a bank has ...

Customers have reported better communication, leading to higher customer satisfaction scores (CSAT). Interestingly, there has ...

TCN, a leading provider of cloud-based contact centre solutions, today announced its comprehensive strategy and enhanced ...

Based on its bold changes and quiet denials, CBA – which has invested significantly in AI in recent years, including ...

Australia's biggest bank has cut jobs in its customer call centres in favour of an artificial intelligence (AI) chatbot that ...

Dozens of customer service employees were let go just as Metrolinx came under fire over a contractor’s use of AI to respond ...

Ever wondered if you're speaking to a real human being or some sophisticated machine while calling up a customer care line? A ...

The Senate Standing Committee on Information Technology on Thursday raised concerns over poor telecom services, growing cyber scams via illegal call centres, and gaps in transparency surrounding ...

As part of Luware’s broader AI strategy, Virtual User embodies the automation pillar of the company’s three-fold approach: automation, augmentation, and analytics.