As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Recent research by Glia, a digital customer service platform provider, reveals a significant level of dissatisfaction among ...

AI has helped the BPO industry by boosting efficiency. While it automates repetitive tasks, workers in the Philippines are ...

In 2023, the Solutions segment maintained a leading position within the Call Centre AI Market, commanding a market share of more than 68.5%...” - Tajammul PangarkarNEW YORK, NY, UNITED STATES ...

AI-powered comms provider looks to take leading collaboration system to next level, adding contact centre functionality to ...

ConnectLive 2025 provides a platform for industry experts and decision-makers to explore solutions, share best practices and ...