Dozens of staff will leave the bank’s call centres after the rollout of a voice chatbot. It’s the first time a bank has ...

Based on its bold changes and quiet denials, CBA – which has invested significantly in AI in recent years, including ...

Executives are stumbling over themselves to replace pesky and expensive human labor with AI. In the latest instance, Mike ...

TCN, a leading provider of cloud-based contact centre solutions, today announced its comprehensive strategy and enhanced ...

CloudZA brings AI to the contact centre, and it’s changing everythingIssued by CloudZAJohannesburg, 23 Jul 2025Visit our press officeCloudZA’s AI helps agents stay on track. If you’ve ever sat on a ...

One of Australia's biggest banks has cut jobs in its customer call centres in favour of an artificial intelligence (AI) ...

Dozens of customer service employees were let go just as Metrolinx came under fire over a contractor’s use of AI to respond ...

The telecom giant says it will also use Cohere’s AI technology internally to improve productivity and efficiency ...

VMO2 unveiled its proprietary new AI tool designed to support customer service agents and improve issue resolution.

GenAI specialist Mistral and NTT Data inked an agreement to develop secure products aimed at highly regulated industries.

Broadband ISP and mobile operator Virgin Media and O2 (VMO2) has this morning informed ISPreview that they've created and ...

The global CRM firm suggests this emerging technology handles routine queries, allowing human workers to focus on complex, ...