As consumers expect better quality customer service, businesses should take this as an indication to improve their brand’s customer experience. A Microsoft survey found that 59% of ...

Click to Learn More The best call center software is RingCentral, providing omnichannel functionality, helpful project management tools, and a range of advanced features like interactive voice ...

As an authorized reseller, Glidefast will offer 3CLogic's solutions globally alongside its full suite of ServiceNow ...

cloud-based contact center service. USAN, an Atlanta cloud-based customer engagement solutions provider, has earned that designation. AWS month also launched the AWS Direct Connect Service ...

"Today's businesses need contact center solutions that can adapt quickly ... enhances Mission's position as a comprehensive AWS solutions provider. As businesses increasingly prioritize customer ...

Presidio, a leading technology services and solutions provider, announced its 100th GenAI deployment marking a milestone in the adoption of Gen AI to significantly enhance customer experiences, ...

cloud and data center at Herndon, Va.-based ePlus—No. 26 on CRN’s 2024 Solution Provider 500—told CRN that even among the minority of customers he would call AI-mature, the solution provider ...