ROI CX Solutions: Yes, AI Can Improve Your Call Center (But Only If It’s Used Correctly …)
As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...
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Ensuring Quality Control in Outsourced Call Centers: Best Practices
Outsourcing call center operations has become a common practice for businesses looking to improve efficiency and reduce costs. However, maintaining high-quality customer service in outsourced call ...
Post-Call Csat Prediction QA Model: A Game-Changer For QA
SQM Logo SQM Post-Call CSat Prediction QA Model CSat Score SQM Group has developed the Post-Call CSat Prediction Model – this ...
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Equature Introduces SmartScore AutoQA: The Future of Automated Call Quality Assurance
SmartScore AutoQA is now part of Equature's Communications Intelligence Package. Agencies can schedule a demo at www.equature.com. Equature is a leading provider of public safety solutions, helping ...
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O’Fallon, Mo., 911 dispatch center integrates AI technology into call taking, offering quality assurance to community
LOUIS, Mo. (First Alert 4) - A St. Charles County police department is incorporating artificial intelligence technology into its 911 dispatch center, serving as a quality assurance and learning ...
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City of Baltimore 911 Call and Dispatch Center Selects Prepared AI Platform to Optimize 911 Emergency Response
Prepared, the leading AI platform built to revolutionize emergency communications, today announced that the City of Baltimore 911 Call and Dispatch Center selected the Prepared End-to-End Assistive AI ...