Traffic flow also affects a call center's design. For example, center aisles need to be wide enough to accommodate significant traffic as employees pass through to go to restrooms, break rooms and ...

4. Customer Data Asset: Call Center Data As A Strategic Business Asset Finally, call centers are a rich source of untapped voice of customers.

About a month after national advertising agency buyCalls contracted out a phone marketing campaign for a home-security client, it noticed a major discrepancy between the performance of its call ...

As the above video shows, the messages reminded certain people not to be monstrous assholes, and helped improve the morale of the call-center reps. The agency reports that after the ringback tones ...