But that's not what we, as CRM users, really want. Here's what we want: "Please give me a list of all prospects in the 19004-area code with blue eyes, green hair and who are Eagles fans and send ...

A new AMR Research report breaks down leading CRM vendors SAP, Oracle, Salesforce.com and others by 2007 revenues and software growth rates in the $14 billion market.

However, its new report, entitled Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010, also indicates that the margin between these two CRM giants and the rest of the CRM pack is narrowing.