This is standard CRM stuff and if you're not doing this you should be. But now Google is offering a new function that will help accomplish these tasks, even if you don't have a CRM system.

Einstein Vision lets developers leverage pre-trained image classifiers, or train their own custom classifiers to handle a wide variety of specialized image-recognition use cases.

Epicor Service CRM leverages the power of best-in-class Epicor technologies to help vehicle service businesses attract and retain customers, recapture “drifted away” customers, generate more ...