• Automatic Scaling: Cloud platforms can automatically handle increases in user demand. For example, during tax filing season ...

Kana Introduces Lagan Express CRM for the Government Mid-Market . Kana Software, a provider of customer service solutions delivered on-premises or in the cloud, yesterday introduced Lagan Express, a ...

The company is eyeing more market expansion as it works to build new AI-backed tools for its voice, customer service, CRM and workflow products. The CEO discusses how Polimorphic will use the fresh ...

Microsoft is continuing its dogfight with Salesforce.com in the customer relationship management software market with a new Dynamics CRM Online cloud service for U.S. government agencies. The ...

IBM (NYSE: IBM) has purchased systems integrator Optevia in an effort to address a demand for software-as-a-service customer relationship management offerings within the public sector. Optevia ...

A pilot of an all-in-one government website could give an early indication of the government's digital strategy with agile software development techniques, crowdsourcing and cloud computing. alpha ...