A video of a customer service representative catching her co-worker hanging up on a rude customer has gone viral on TikTok. The representative, Abigail Opperlee (@abiopperlee), posted the video on ...

Harry’s, the men’s grooming products company, allows customers to reward deserving customer service representatives with a coffee, a long lunch or a gift card. Employees don’t receive those ...

All representatives use "Banner," a billing and accounting software that researches customer account information. An extensive list of what they can view can be found on page 35 of the manual.

Cupid’s arrow shot a bull’s-eye with one Target shopper and his customer service representative. If Jonah Taylor’s purchase from the department store hadn’t been damaged on arrival, the 20 ...

1. There’s a lot of pressure on customer service representatives. Pavlic and Curtis say the reason customer service representatives have such bad experiences is that it’s one of the worst jobs ...

A 47-year-old customer-service representative for Southwest Airlines says it's been a challenge. They've worked there since 2008 and the airline pays them $30 an hour.

This week we continue our Pulitzer Prize-winning coverage of the plight of America’s beleaguered customer service representatives. Me: I’m calling to complain about your herb product, Rubbed ...

“We power through it,” laughed Daphne Cervantes, a customer-service rep at Freshly, a meal-subscription service. Most of the calls are about shipping delays.

People contact customer service when they need help with their product or service, and it's the rep's job to solve whatever problem the customer brings to the table.