1. There’s a lot of pressure on customer service representatives. Pavlic and Curtis say the reason customer service representatives have such bad experiences is that it’s one of the worst jobs ...

As for whether customer service reps are prohibited from hanging up on callers, as alleged in the lawsuit, the company would not say. "We can’t comment specifically on pending litigation," the ...

Table of Contents Brands can book one-on-one phone consultations with a Google rep for $50. Google Ads has started rolling out its paid customer support service for small businesses.

This is absolutely forbidden: Customer service reps should never hang up on customers.” However, that doesn’t mean that folks haven’t had that happen to them before.

This week we continue our Pulitzer Prize-winning coverage of the plight of America’s beleaguered customer service representatives. Me: I’m calling to complain about your herb product, Rubbed ...

Harry’s, the men’s grooming products company, allows customers to reward deserving customer service representatives with a coffee, a long lunch or a gift card. Employees don’t receive those ...

A video of a customer service representative catching her co-worker hanging up on a rude customer has gone viral on TikTok. The representative, Abigail Opperlee (@abiopperlee), posted the video on ...

People contact customer service when they need help with their product or service, and it's the rep's job to solve whatever problem the customer brings to the table.

A 47-year-old customer-service representative for Southwest Airlines says it's been a challenge. They've worked there since 2008 and the airline pays them $30 an hour.